Mission Statement
Team Tube will provide superior service and the highest quality products to our customers while maintaining a safe work environment for all employees, contractors and visitors.
Our goal is to ensure long term sustainable growth and provide meaningful return on the business for our stakeholders.
Core Values
Team Tube Core Values are intended to provide employees with increased insight and a foundation to link their position to the standards and attitudes that we, as a group, wish to represent.
Our goal is to be recognized as a profitable and leading metals provider with a strong technological base and an outstanding level of service. To achieve this requires the combined efforts and professionalism of all employees.
The Group places the highest value on:
- The health, safety and welfare of all employees;
- Teamwork based on mutual trust and respect;
- Personal commitment and individual involvement; and
- Integrity and reliability in all circumstances
At Team Tube we are committed to and accountable for the following Core Values:
Mutual Respect
Recognizing and respecting each other's roles, interests, and accountabilities, we will:
- Ensure all employees have clear and open access to management to discuss matters of personal concern as well as those of wider interest to the Group
- Treat each other with fairness and dignity
- Respect each other's decision making responsibilities and lines of authority
Positive Communication
Communicating with each other in ways that enhance the business, we will:
- Promote the exchange of ideas through an open communication network that encourages listening, understanding, and responding
- Enhance working conditions and encourage all employees to make suggestions for improving working methods and to contribute to the search for continuous innovation and improvement in the way we work
- Work cooperatively, not competitively, since we are all pursuing the same corporate objectives
Trust
Working to earn and sustain trust, we will:
- Create an environment of mutual trust and respect where everyone is encouraged to participate with their ideas and opinions
- Avoid surprises that place other parties in a compromising position
Teamwork
Using a collaborative approach to problem solving, decision making and negotiation, we will:
- Recognize that each employee has a unique contribution to make towards our team objectives and that our success is dependent on having good people work as a team towards common goals - ONE TEAM... ONE SUCCESS
- Continuously seek to improve the competitiveness of its operations aiming to achieve world class productivity and employment, within which teamwork is central to the way of doing things
Leadership
In order to provide strong and decisive leadership to ensure clear direction and a shared vision, focused on quality, productivity and growth, we will:
- Ensure all managers communicate directly, clearly and honestly with all employees
- Develop and challenge our employees while demonstrating faith in their abilities by encouraging them to take ownership in their positions and to accept the responsibility and accountability for our success
Customer Satisfaction
So that we can provide quality service and products to meet or exceed our customer's expectations, we will:
- Listen carefully, anticipate and deliver what the customer needs and want
Standards of Conduct
To maintain high standards of integrity and conduct, we will:
- Exercise scrupulous care to preserve high standards of conduct when engaged in transactions of any nature on the Group's behalf
- Perform our job in the best interest of the group, customers, and suppliers
Fairness
Giving each other the benefit of the doubt, we will:
- Recognize and value differences in employees' backgrounds and skills and provide equality of opportunity for all employees regardless of sex, race, creed, colour, national or ethnic origin, disability, marital status, sexual orientation, religion, political views or age
- Give each other an opportunity to explain actions or events before reacting and be accepting of honest mistakes
- Recognize that agreement is not always possible and that there will be times when we must "agree to disagree"
Continuous Learning
To achieve managerial, technological and operation excellence demands high and sustained levels of competence and skill, we will:
- Commit to developing and enhancing employees' capabilities through continuous training and education
- Focus on skills, knowledge, competence, performance and work experience
